Set Up Suggested Questions

Suggested questions are clickable prompts that appear during the conversation. They guide customers toward the right products, reduce dead-end chats, and make the entire experience feel effortless.

Two Types of Suggested Questions

Lobot uses suggested questions in two ways:

• Starter questions — Appear when the chat first opens, alongside the greeting. These help customers who don't know where to start.
• Follow-up suggestions — Generated by the AI during the conversation, based on context. For example, after showing running shoes: "Would you like to see trail running options?" or "Do you need running socks too?"

Why Suggested Questions Work

Many customers open the chat but hesitate to type. Suggested questions solve this by:

• Lowering the barrier — Clicking is easier than typing. More clicks = more conversations.
• Guiding discovery — Customers find products they didn't know they were looking for.
• Reducing confusion — Clear options prevent the "I don't know what to ask" paralysis.
• Steering toward strengths — You can guide conversations to areas where the bot performs best.

How to Write Great Starter Questions

Aim for 2–4 starter questions that cover your most common customer needs:

AI-Generated Follow-Up Suggestions

After the bot responds to a customer query, Lobot automatically generates contextual follow-up questions. For example:

• After showing perfumes: "Would you like to see eau de toilette options?" · "Looking for a smaller travel size?"
• After showing laptops: "Need a laptop bag to go with it?" · "Want to compare with a similar model?"
• After a price query: "Should I show options in a different price range?" · "Would you prefer a different brand?"

These are generated by the AI based on the conversation context and your custom instructions — you don't need to pre-define them.

Tracking What Works

Lobot tracks which suggested questions customers click on (tagged as Q1, Q2, Q3 in your analytics). Use this data to:

• See which starter questions get the most clicks
• Identify topics customers care about most
• Replace low-performing questions with better ones
• Understand which follow-up suggestions lead to conversions

Key Takeaways

• Use 2–4 specific, action-oriented starter questions
• Let the AI generate contextual follow-up suggestions automatically
• Track click-through rates to optimize your questions over time
• Focus on product discovery and common customer needs