Choose the Right Language & Tone

Your customers may speak a different language than your product catalog. Lobot bridges that gap automatically — but choosing the right language settings is crucial for a smooth experience.

Supported Languages

Lobot currently supports five languages for both the AI responses and admin interface:

• Czech (Čeština)
• English
• German (Deutsch)
• French (Français)
• Slovak (Slovenčina)

The AI responds in your chosen language regardless of the language your product data is in.

How Cross-Language Matching Works

Here's a common scenario: Your product feed is in English (e.g., "Red Leather Ankle Boots"), but your customers search in Czech ("červené kožené kotníkové boty"). How does the AI find the right product?

Lobot solves this with semantic embeddings. Instead of matching exact words, it converts both the customer's query and your product descriptions into mathematical vectors that capture meaning. "Red shoes" and "červené boty" end up very close in this vector space, enabling accurate cross-language matching.

Additionally, the AI automatically translates product attributes like colors, sizes, and materials during search, so filtering works correctly across languages.

Setting Up Language & Currency

In your Lobot admin panel, configure:

• Primary language — The language the bot will use for all responses
• Currency — Displayed in product cards and used for price filtering (CZK, EUR, USD, etc.)
• Timezone — For accurate timestamps in conversation logs and analytics

Tone Within Language

Language isn't just about Czech vs. English — it's also about how you speak within that language:

• Formal vs. informal — In Czech, "tykání" vs. "vykání" makes a huge difference in how customers perceive your brand
• Technical depth — An electronics store might use specs terminology; a fashion store uses trend language
• Response length — Some audiences prefer brief, punchy answers; others want detailed explanations
• Emoji usage — Perfectly fine for a youth-focused brand, inappropriate for a luxury store

Define these preferences in your custom instructions, and the AI will maintain them consistently across all conversations.

Practical Tips

• Test in real language — Have native speakers test the chatbot and flag unnatural phrasing
• Don't mix languages — If your bot speaks Czech, ensure greetings, error messages, and suggestions are all in Czech
• Consider your audience — A Czech e-shop with international customers might need English as the primary language
• Review translations — Check that product attribute translations (colors, sizes) are accurate in conversation logs

Key Takeaways

• Choose the language your customers speak, not the language of your catalog
• Lobot handles cross-language product matching automatically via semantic search
• Tone settings (formality, length, technical depth) are just as important as language choice
• Always test with native speakers before going live